Chapter 1: General Provisions

Article 1 (Application of These Terms)

  1. The Company shall lend the rental vehicle (hereinafter the "Rental Car") to the Renter in accordance with these Terms, and the Renter shall borrow the Rental Car accordingly. Matters not stipulated in these Terms shall be governed by applicable laws and regulations or general custom.
  2. The Company may agree to special provisions consistent with the intent of these Terms, to the extent such provisions do not violate laws and regulations, administrative directives, or general custom. Where a special provision has been agreed, that special provision shall take precedence over these Terms.

Chapter 2: Reservations

Article 2 (Reservation Application)

  1. When borrowing a Rental Car, the Renter may, after agreeing to these Terms and the Company's designated rate schedule, apply for a reservation using the Company's designated method by specifying in advance the vehicle class, rental start date and time, pick-up location, rental period, return location, driver, whether accessories such as a child seat are required, and other rental conditions (hereinafter the "Rental Conditions").
  2. When the Company receives a reservation application from the Renter, the Company shall, in principle, accept the reservation within the range of Rental Cars it holds. In this case, unless the Company specifically agrees otherwise, the Renter shall pay the Company's designated reservation deposit.

Article 3 (Changes to Reservations)

  1. If the Renter wishes to change the Rental Conditions set forth in Paragraph 1 of the preceding Article, the Renter must first obtain the Company's consent.

Article 4 (Cancellation of Reservations, etc.)

  1. The Renter may cancel a reservation with the Company's consent.
  2. If, due to circumstances attributable to the Renter, the Rental Car Lease Agreement (hereinafter the "Rental Agreement") has not been concluded even after one hour or more has elapsed from the reserved rental start time, the reservation shall be deemed cancelled.
  3. When a reservation is cancelled due to circumstances attributable to the Renter, the Company shall refund the reservation deposit already received to the Renter in accordance with the separately established cancellation policy.
  4. When a reservation is cancelled due to circumstances attributable to the Company, the Company shall refund the reservation deposit already received to the Renter.
  5. If the Rental Agreement is not concluded due to an accident, theft, non-return, recall, or other event, or due to a natural disaster or other cause not attributable to either the Renter or the Company, the reservation shall be deemed cancelled. In this case, the Company shall refund the reservation deposit already received to the Renter.

Article 5 (Substitute Rental Car)

  1. If the Company is unable to provide a Rental Car of the vehicle class reserved by the Renter, the Company may offer to lend the Renter a Rental Car of a different vehicle class (hereinafter the "Substitute Rental Car").
  2. If the Renter accepts the offer set forth in the preceding paragraph, the Company shall lend the Substitute Rental Car under the same Rental Conditions as at the time of reservation, except for the vehicle class. In this case, the Renter shall pay whichever is lower of the rental fee for the Substitute Rental Car or the rental fee for the vehicle originally reserved.
  3. If the Renter declines the offer of a Substitute Rental Car set forth in Paragraph 1, the reservation shall be cancelled. In this case, if the inability to provide the vehicle is attributable to the Company, the matter shall be handled in accordance with Article 4, Paragraph 4; if not attributable to the Company, the matter shall be handled in accordance with Article 4, Paragraph 5.

Article 6 (No Liability)

  1. Except as provided in Articles 4 and 5, neither the Company nor the Renter shall make any claim against the other with respect to the cancellation of a reservation or the failure to conclude a Rental Agreement.

Chapter 3: Rental

Article 7 (Conclusion of the Rental Agreement)

  1. The Renter shall specify the Rental Conditions set forth in Article 2, Paragraph 1, and the Company shall specify the rental terms by way of these Terms and the rate schedule, etc., and the parties shall conclude the Rental Agreement accordingly; provided, however, that this shall not apply where no Rental Car is available for lending, or where the Renter or driver falls under any item of Article 8, Paragraph 1 or Paragraph 2.
  2. Upon conclusion of the Rental Agreement, the Renter shall pay the Company the rental fee set forth in Article 10, Paragraph 1.
  3. Because the Company is obligated, pursuant to the basic directives of the supervisory authority concerning rental cars, to record the driver's name, address, type of driver's license, and driver's license number in the rental ledger (rental record) and in the rental certificate stipulated in Article 13, Paragraph 1, or to attach a copy of the driver's license, the Company shall, upon conclusion of the Rental Agreement, request that the Renter or the driver designated by the Renter (hereinafter the "Driver") present a driver's license, and shall request a copy thereof where the Company deems it necessary. In this case, if the Renter is also the Driver, the Renter shall present their own driver's license and submit a copy thereof if requested by the Company; if the Driver is a different person from the Renter, the Driver shall present their driver's license and submit a copy thereof if requested by the Company.
  4. Upon conclusion of the Rental Agreement, the Company may request that the Renter and the Driver present documents other than a driver's license that can verify their identity, and may make copies of the documents submitted.
  5. Upon conclusion of the Rental Agreement, the Company shall request that the Renter or the Driver provide a mobile phone number or other contact information.
  6. Upon conclusion of the Rental Agreement, the Company may request that the Renter make payment by credit card or cash, or may designate another method of payment.

Article 8 (Refusal to Conclude a Rental Agreement)

  1. The Company shall not conclude a Rental Agreement if the Renter or the Driver falls under any of the following:
    (1) Where a driver's license required to operate the Rental Car to be lent is not presented;
    (2) Where the Driver is under 18 years of age;
    (3) Where the person is found to be under the influence of alcohol;
    (4) Where the person is found to exhibit symptoms of intoxication from narcotics, stimulant drugs, paint thinner, or similar   substances;
    (5) Where an infant under 6 years of age would be a passenger without a child seat being provided;
    (6) Where the person is recognized as being a member of, or affiliated with, an organized crime group or related organization, or any other antisocial organization.
  2. The Company may refuse to conclude a Rental Agreement if the Renter or the Driver falls under any of the following:
    (1) Where the driver designated at the time of reservation differs from the driver at the time the Rental Agreement is concluded;
    (2) Where there is a history, in a past rental, of failure to pay the rental fee;
    (3) Where there is a history, in a past rental, of conduct listed in any item of Article 16;
    (4) Where, in a past rental (including rentals from other rental car operators), there was a failure to pay the costs set forth in Article 17, Paragraph 4, or conduct listed in Article 22, Paragraph 1 occurred; or where, in a past rental, automobile insurance was not applied due to a breach of the Rental Agreement or the insurance policy terms;
    (5) Where the Company otherwise deems the person unsuitable.
  3. In the cases set forth in the preceding two paragraphs, if a reservation had already been established between the Company and the Renter, it shall be treated as a cancellation of the reservation due to circumstances attributable to the Renter, and the Renter shall pay a reservation cancellation fee in accordance with Article 4, Paragraph 3.

Article 9 (Formation of the Rental Agreement, etc.)

  1. The Rental Agreement shall be formed when the Renter has signed the rental agreement document, paid the rental fee to the Company, and the Company has delivered the Rental Car (including accessories; the same shall apply hereinafter) to the Renter.
  2. The delivery set forth in the preceding paragraph shall take place at the rental start date/time and pick-up location set forth in Article 2, Paragraph 1.

Article 10 (Rental Fee)

  1. The rental fee shall be the total of the following amounts, and the Company shall specify each amount or its basis of calculation in the rate schedule: (1) Basic fee; (2) Special equipment fee; (3) Fuel charge; (4) Other charges.
  2. The basic fee shall be the fee in effect as filed with the District Transport Bureau's Transport Branch Office at the time the Rental Car is lent.
  3. If the Company revises the rental fee after the reservation under Article 2 has been completed, whichever is lower of the rental fee at the time of reservation or at the time of rental shall apply.

Article 11 (Changes to Rental Conditions)

  1. If, after concluding the Rental Agreement, the Renter wishes to change the rental conditions set forth in Article 7, Paragraph 1, the Renter must first obtain the Company's consent; provided, however, that the Company may decline to consent to such a change if it would interfere with the Company's rental operations.

Article 12 (Inspection, Maintenance, and Confirmation)

  1. The Company shall lend a Rental Car that has undergone the inspections required under Article 47-2 (daily inspection and maintenance) and Article 48 (periodic inspection and maintenance) of the Road Transport Vehicle Act, and on which any necessary maintenance has been performed.
  2. The Renter or the Driver shall confirm that the inspection and maintenance set forth in the preceding paragraph has been carried out, and shall inspect the exterior of the vehicle body and accessories based on the separately provided inspection checklist, confirming that there is no maintenance defect in the Rental Car and that the Rental Conditions are satisfied.
  3. If a maintenance defect is discovered as a result of the confirmation set forth in the preceding paragraph, the Company shall promptly carry out the necessary maintenance.

Article 13 (Issuance and Carrying of the Rental Certificate)

  1. Upon delivering the Rental Car, the Company shall issue to the Renter or the Driver a designated rental certificate containing the information specified by the Director of the District Transport Bureau's Transport Branch Office.
  2. The Renter or the Driver must carry the rental certificate issued under the preceding paragraph while using the Rental Car.
  3. If the Renter or the Driver loses the rental certificate, they must notify the Company immediately.
  4. The Renter or the Driver shall return the rental certificate to the Company when returning the Rental Car.

Chapter 4: Use

Article 14 (Renter's Duty of Care)

  1. The Renter or the Driver shall use and store the Rental Car with the due care of a good manager from the time the Rental Car is delivered until it is returned to the Company (hereinafter the "Period of Use").

Article 15 (Daily Inspection and Maintenance)

  1. The Renter or the Driver shall, before each day's use of the Rental Car during the Period of Use, carry out the daily inspection and maintenance required under Article 47-2 of the Road Transport Vehicle Act, and perform any necessary maintenance.

Article 16 (Prohibited Acts)

  1. During the Period of Use, the Renter or the Driver shall not:
    (1) Use the Rental Car for a motor transport business or similar purpose without the Company's consent and the permit required under the Road Transport Act;
    (2) Use the Rental Car for a purpose other than its designated use, or allow it to be driven by a person other than the driver stated on the rental certificate under Article 13, Paragraph 1;
    (3) Sublease the Rental Car, offer it as collateral, or engage in any other act that infringes the Company's rights;
    (4) Forge or alter the Rental Car's vehicle registration plate or vehicle number plate, or otherwise modify or remodel the Rental Car so as to change its original condition;
    (5) Use the Rental Car for any kind of test or competition, or use it to tow or push another vehicle, without the Company's consent;
    (6) Use the Rental Car in violation of laws and regulations or public order and morals;
    (7) Take out non-life (casualty) insurance on the Rental Car without the Company's consent;
    (8) Take the Rental Car outside Japan;
    (9) Engage in any other act that violates the Rental Conditions set forth in Article 7, Paragraph 1.

Article 17 (Measures in the Case of Illegal Parking)

  1. If the Renter or the Driver commits an illegal parking violation involving the Rental Car under the Road Traffic Act, they shall immediately report to the police station having jurisdiction over the area where the illegal parking occurred, and shall pay, at their own responsibility and expense, the fine and any related costs of towing, storage, retrieval, and so forth arising from the illegal parking.
  2. If the Company is notified by the police of an abandoned/illegally parked vehicle violation involving the Rental Car, the Company shall contact the Renter or the Driver and instruct them to promptly move or retrieve the Rental Car, and to report to the police station having jurisdiction to handle the violation by the end of the rental period or by such time as the Company instructs; the Renter or the Driver shall comply with such instructions. The Company may, at its discretion, retrieve the Rental Car from the police itself if the vehicle has been moved by the police.
  3. Where the Company deems it necessary, the Company may provide the police with materials containing personal information, such as a written acknowledgment and the rental certificate, to assist in pursuing responsibility for the illegal parking violation against the Renter or the Driver, and may submit to the Public Safety Commission a written explanation and written acknowledgment as required under Article 51-4, Paragraph 6 of the Road Traffic Act, together with the rental certificate, and report the facts and take other necessary legal measures; the Renter or the Driver consents to this.
  4. If the Company receives an order to pay an abandoned-vehicle violation penalty under Article 51-4, Paragraph 1 of the Road Traffic Act and pays such penalty, or bears the costs of locating the Renter or the Driver, or the costs of moving, storing, or retrieving the vehicle, the Company shall charge the Renter or the Driver the following amounts (hereinafter "Parking Violation Related Costs"):
    (1) An amount equivalent to the abandoned-vehicle violation penalty;
    (2) A parking violation penalty fee separately established by the Company;
    (3) Costs incurred for locating the Renter/Driver and for moving, storing, and retrieving the vehicle.
  5. Where, pursuant to Paragraph 1, the Renter or the Driver is required to pay a fine relating to illegal parking, and such Renter or Driver fails to comply with the Company's instruction to handle the violation under Paragraph 2, or fails to sign the written acknowledgment as requested by the Company under Paragraph 3, the Company may charge the Renter or the Driver a parking violation charge in the amount of 25,000 yen set by the Company, to be applied toward the abandoned-vehicle violation penalty and parking violation penalty fee set forth in Paragraph 4 (this 25,000-yen charge is referred to as the "Parking Violation Charge" in the following paragraph).
  6. If, after the Renter or the Driver has paid the Parking Violation Charge to the Company pursuant to the preceding paragraph, the order to pay the abandoned-vehicle violation penalty is subsequently cancelled (for example, because the Renter or the Driver paid the relevant fine or was prosecuted) and the Company receives a refund of the abandoned-vehicle violation penalty, the Company shall refund to the Renter or the Driver only the portion of the Parking Violation Related Costs already paid that corresponds to the amount equivalent to the abandoned-vehicle violation penalty.

Chapter 5: Return

Article 18 (Responsibility to Return)

  1. The Renter or the Driver shall return the Rental Car to the Company at the designated return location by the end of the rental period.
  2. If the Renter or the Driver violates the preceding paragraph, they shall compensate the Company for any and all damage caused to the Company.
  3. If the Renter or the Driver is unable to return the Rental Car within the rental period due to a natural disaster or other force majeure event, they shall immediately contact the Company and follow the Company's instructions. In this case, they shall not be liable for any damage arising to the Company.

Article 19 (Confirmation at the Time of Return)

  1. The Renter or the Driver shall return the Rental Car and its accessories in the presence of the Company. In this case, except for deterioration or wear resulting from ordinary use, the vehicle shall be returned in the same condition as at the time of delivery.
  2. When returning the Rental Car, the Renter or the Driver shall confirm that no belongings of the Renter, the Driver, or any passenger have been left in the vehicle; after the Rental Car has been returned, the Company shall bear no responsibility whatsoever for the safekeeping of any items left behind.
  3. If there is any unsettled rental fee, the Renter must complete payment of such fee by the time the Rental Car is returned.

Article 20 (Rental Fee upon Change of Rental Period)

  1. If the Renter or the Driver extends the rental period without the Company's consent under Article 11 and then returns the vehicle, they shall pay an excess-time charge corresponding to the period of the extension.

Article 21 (Return Location, etc.)

  1. If the Renter or the Driver changes the designated return location pursuant to Article 11, they shall bear the transport costs necessitated by such change of return location.
  2. If the Renter or the Driver returns the Rental Car to a location other than the designated return location without the Company's consent under Article 11, they shall pay a penalty for changing the return location equal to twice the applicable transport cost.

Article 22 (Measures in the Case of Non-Return)

  1. If, despite the expiration of the rental period, the Renter or the Driver fails to return the Rental Car to the designated return location and does not comply with the Company's demand for its return, or if the vehicle is deemed to have gone unreturned because the Renter's whereabouts, for example, have become unknown, the Company shall take legal measures, including filing a criminal complaint.
  2. In such a case, the Company shall take any measures necessary to determine the location of the Rental Car, including making inquiries of the Renter's or the Driver's family, relatives, employer, and other related parties.
  3. Where Paragraph 1 applies, the Renter or the Driver shall be liable, pursuant to Article 27, to compensate the Company for damages incurred, and shall additionally bear all costs incurred in recovering the Rental Car and locating the Renter or the Driver.

Chapter 6: Breakdown, Accident, Theft, etc.

Article 23 (Measures upon Discovery of a Breakdown)

  1. If the Renter or the Driver discovers an abnormality or breakdown in the Rental Car during the Period of Use, they shall immediately stop driving, report it to the Company or the contact designated by the Company, and follow the instructions given.

Article 24 (Measures in the Event of an Accident)

  1. If an accident involving the Rental Car occurs during the Period of Use, the Renter or the Driver shall immediately stop driving and, regardless of the severity of the accident, take all legally required measures as well as the following:
    (1) Immediately report the circumstances of the accident to the Company or the contact designated by the Company, and follow the instructions given;
    (2) If repairs to the Rental Car are to be carried out based on the Company's instructions, have them carried out by the Company or a facility designated by the Company, except where the Company approves otherwise;
    (3) Cooperate with the investigation of the accident by the Company and the insurance company with which the Company has contracted, and submit any necessary documents without delay;
    (4) Obtain the Company's prior consent before reaching a settlement or other agreement with the other party regarding the accident.
  2. In addition to taking the measures set forth in the preceding paragraph, the Renter or the Driver shall handle and resolve the accident at their own responsibility.
  3. The Company shall provide advice to the Renter or the Driver regarding the handling of the accident and shall cooperate in its resolution.

Article 25 (Measures in the Event of Theft)

  1. If theft of the Rental Car or other damage occurs during the Period of Use, the Renter or the Driver shall take the following measures:
    (1) Immediately report to the nearest police station;
    (2) Immediately report the circumstances of the damage to the Company, report to the contact designated by the Company, and follow the instructions given;
    (3) Cooperate with the investigation of the theft or other damage by the Company and the insurance company with which the Company has contracted, and submit any necessary documents without delay.

Article 26 (Termination of the Rental Agreement Due to Inability to Use the Vehicle)

  1. If, during the Period of Use, the Rental Car becomes unusable due to a breakdown, accident, theft, or other cause (hereinafter "Breakdown, etc."), the Rental Agreement shall terminate.
  2. In such a case, the Renter or the Driver shall bear the costs of recovering and repairing the Rental Car, and the Company shall not refund the rental fee already received; provided, however, that this shall not apply where the Breakdown, etc. arises from a cause set forth in Paragraph 3 or Paragraph 5 below.
  3. If the Breakdown, etc. results from a defect that existed prior to the rental, the Renter may receive a Substitute Rental Car from the Company; the terms for providing such a Substitute Rental Car shall be governed by Article 5, Paragraph 2.
  4. If the Renter does not accept the Substitute Rental Car offered under the preceding paragraph, the Company shall refund the full rental fee already received; the same shall apply if the Company is unable to provide a Substitute Rental Car.
  5. If the Breakdown, etc. arises from a cause not attributable to the Renter, the Driver, or the Company, the Company shall refund to the Renter the balance of the rental fee already received, after deducting the portion of the rental fee corresponding to the period from the start of the rental until the termination of the Rental Agreement.
  6. Except for the measures provided in this Article, the Renter or the Driver may not make any claim against the Company for damages arising from being unable to use the Rental Car.

Chapter 7: Compensation and Indemnification

Article 27 (Compensation)

  1. If the Renter or the Driver causes damage to a third party or to the Company while using the borrowed Rental Car, the Renter or the Driver shall compensate for such damage; provided, however, that this shall not apply where the damage is attributable to the Company.
  2. Of the damage to the Company set forth in the preceding paragraph, damage arising from the Company's inability to use the Rental Car due to an accident, theft, a breakdown attributable to the Renter or the Driver, or soiling or odor of the Rental Car, shall be governed by the Non-Operation Charge set forth in the rate schedule, and the Renter or the Driver shall pay this charge immediately.

Article 28 (Insurance and Compensation)

  1. When the Renter or the Driver is liable for damages under Article 27, Paragraph 1, insurance payments shall be made up to the following limits under the automobile insurance policy contracted by the Company for the Rental Car and the Company's compensation system; provided, however, that no insurance payment shall be made where an exclusion under the insurance policy terms applies.
    (1) Bodily injury liability coverage: unlimited per person (including compulsory automobile liability insurance);
    (2) Property damage liability coverage: unlimited per accident;
    (3) Vehicle damage coverage: up to the market value per accident (with a deductible of 150,000 yen);
    (4) Personal accident coverage: up to 30,000,000 yen per person;
    (5) Business interruption compensation: 20,000 yen per accident if the vehicle remains drivable; 50,000 yen per accident if the vehicle is not drivable. Towing and roadside assistance costs arising where the vehicle is not drivable shall be borne in full by the Renter or the Driver, separately from the amounts set forth above.
  2. No insurance payment under the preceding paragraph shall be made for an accident not reported to the police and the Company, or where the Renter or the Driver has otherwise violated these Terms.
  3. Any damage for which insurance payment is not made, and any damage exceeding the insurance amounts payable under Paragraph 1, shall be borne by the Renter or the Driver.
  4. If the Company pays a damage amount that should be borne by the Renter or the Driver, the Renter or the Driver shall immediately reimburse the Company.
  5. Damage corresponding to the deductible amount under the insurance set forth in Paragraph 1 shall be borne by the Renter or the Driver.
  6. The amount equivalent to the insurance premium for the insurance policy set forth in Paragraph 1 is included in the rental fee.

Chapter 8: Termination of the Rental Agreement

Article 29 (Termination of the Rental Agreement)

  1. If the Renter or the Driver violates these Terms during the Period of Use, or falls under any item of Article 8, Paragraph 1 or Paragraph 2, the Company may terminate the Rental Agreement without any notice or demand, and may immediately demand the return of the Rental Car. In this case, the Company shall not refund the rental fee already received to the Renter.

Article 30 (Mid-Term Cancellation)

  1. The Renter may, with the Company's consent, terminate the Rental Agreement even during the Period of Use. In this case, the Company shall not refund the rental fee already received to the Renter.

Chapter 9: Miscellaneous Provisions

Article 31 (Set-Off)

  1. If the Company holds a monetary claim against the Renter or the Driver under these Terms, the Company may set it off at any time against any monetary obligation owed by the Company to the Renter or the Driver.

Article 32 (Consumption Tax)

  1. The Renter shall pay the Company the consumption tax levied on transactions under these Terms.

Article 33 (Late Payment Interest)

  1. If the Renter, the Driver, or the Company fails to perform a monetary obligation under these Terms, they shall pay the other party late payment interest at an annual rate of 14.6%.

Article 34 (Agency Rental Operators)

  1. Where another business operator lends the Rental Car on the Company's behalf (such operator, an "Agency Rental Operator"), references to "the Company" in these Terms shall be read as references to the "Agency Rental Operator."

Article 35 (Detailed Rules)

  1. The Company may separately establish detailed rules for these Terms, and such detailed rules shall have the same effect as these Terms.
  2. Where the Company establishes such detailed rules, it shall post them at the Company's business locations and record them in the Company's brochures and rate schedules; the same shall apply in the event such rules are amended.

Article 36 (Court of Jurisdiction)

  1. Any dispute concerning rights and obligations under these Terms shall be subject to the exclusive jurisdiction of the court having jurisdiction over the location of the Company.

Article 37 (Governing Language)

  1. These Terms shall be executed in Japanese as the authoritative text. Where a translation of these Terms into a foreign language has been prepared, if there is any discrepancy in interpretation between the translation and the Japanese original, the Japanese original shall prevail.

Supplementary Provisions

These Terms shall take effect on August 1, 2026.